Blog

The Language of Health

10th September 2017

Why does the NHS routinely use medical language such as ‘Renal’ rather than ‘Kidneys’, and ‘Radiology’ rather than ‘X-ray’ in the patient facing areas? What is in a name? Would an otolaryngologist by any other name still be able t ...
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Get rid of the politics

30th April 2017

“Cynics are - beneath it all - only idealists with awkwardly high standards.” ― Alain de Botton  Call me cynical if you like but the phrase ‘you can’t trust the Tories with the NHS’ was always too specific to one political ideati ...
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What's stopping you appointing a Patient Director? An open letter

23rd April 2017

Dear Chief Executive, What’s stopping you appointing a Patient Director? I know you are struggling to keep your organisation’s head above water. I know the demands of the system and the seemingly inescapable tide of pressures ...
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NHS Reform - time to learn, time to listen, time to work together

7th February 2017

When you don’t talk about difficult things:   1.The real problems fester and grow.   2.When the festering hurt gets too much, things boil over and everyone shouts  3.The ones with the loudest voices do the most shouting.   4 ...
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Why start NHS Reform?

23rd December 2016

2016 has been a turbulent year for the NHS, with junior doctors’ strikes, funding crisis after funding crisis, rota gaps and prevalent news stories around how the NHS is managed and organised. There have also been many reports ...
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